Service Design & Integration Expert

Location: Newbury + Hybrid*
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full time 37.5 hours per week – Mon to Fri

*Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What you'll do

This role requires a candidate who is an end-to-end service technical expert with strong technical acumen who is passionate about technology and service with the experience with defining and driving how we operate and maintain service end to end.

They will be able to work with technology subject matter experts and drive improvements cross functional / vertical to ensure cross system service designs that will improve our service KPI's and help lead transition to a cloud based network.

• We're searching for a candidate with exceptional communication skills, capable of effectively engaging with a diverse audience ranging from system experts to technical and non-technical teams, and confidently presenting to leadership teams.


• Collaboration is key in this role. The ideal candidate will possess the ability to foster true collaboration, setting a clear vision and strategic plan with a focus on service and customer satisfaction. They should have the capability to bring both internal and external stakeholders together, ensuring alignment with organizational objectives.


• Moreover, the successful candidate should demonstrate a deep understanding of the current technology landscape while also staying updated on the ever-evolving fixed and mobile technologies, as well as the broader ecosystem and regulatory environment. Keeping abreast of these developments is crucial for staying ahead in the telecommunications industry.


• Key senior technical interface for regulatory and legal intercept internal and external stakeholders


• Lead the definition and evolution of the E2E service definitions ensuring functional and regulatory compliance


• Engage with SME's across Networks , and external organisations to understand the key drivers, challenges and opportunities to improve process, tools and culture towards a service first approach.


• Influence and drive the technical changes for end-to-end service performance, monitoring and culture.


• Evangelise end-to-end service performance within Technology and influence stakeholders across the industry.


• Work closely with the CNF and VNF SMEs and VIO to ensure that E2E service is assured

Who you are

• We're looking for the ideal candidate to have a proven ability to strategically design end-to-end service and operating models. Your track record should demonstrate not just the ability to define, but also successfully implement service improvements.


• You'll need to possess excellent knowledge of both mobile and fixed networks, coupled with substantial experience in the telecommunications sector. Familiarity with national MNO technical regulations and legislation is a must, along with proficiency in protocols such as Diameter, SIP, Sigtran, and others.


• In addition, you should excel in utilizing OSS layer tool sets to build comprehensive cross-network service views for performance and event monitoring. Strong stakeholder management skills, both at the technical and leadership levels, are essential, as is the ability to effectively analyze and communicate complex information.


• Experience in leading teams, either directly or indirectly, is highly valued, as is possessing UK Security Clearance. A background in telecom/services and a strategic technical acumen are prerequisites for this role.

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.