Tusker - End of contract Supervisor

End date

Thursday 09 May 2024

Salary range

We support agile working

Click here for more information on agile working options.

Agile Working Options

Flexibility in when hours are worked

Job description

• JOB TITLE: End of Contract Supervisor
• SALARY: £33982
• LOCATION(S): Watford
• HOURS: Full-time
• WORKING PATTERN: For the first 6 months you will be in office for 5 days a week and then move to hybrid, which involves spending at least three days per week at the Watford office site

About this Opportunity

To support and manage overseeing the day to day running of the department and deliver a consistently high level of customer service during the end of contract process to all stakeholders

About us / Why Lloyds Banking Group?

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We're an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We're committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for more information www.tuskerdirect.com

What you'll need

• Encourage sharing and implementation of continual improvement by monitoring, prioritising and performing daily tasks to ensure agreed SLA's are met
• Prioritise the successful management of a team, focussing on wellbeing of your people and motivate the team by setting creative incentives to achieve goals, especially during challenge times
• Liaise and build strong and valuable relationships with a range of stakeholders e.g. customers, team Supervisors, Resolutions, team members, suppliers and partner organisations
• Facilitate the collation of continual improvement ideas and implementing solutions to complaint resolution and try to resolve at First resolution
• Monitoring and analysing the team's productivity with ideas and suggestions being raised to improve communications with internal/external customers via ‘phone and e-mail
• Manages self with strong organisational and time management skills

And any experience of these would be really useful

• Excellent verbal and written communication skills
• Natural coach and passionate about developing others
• Have high attention to detail
• An understanding of the end of contract/remarketing process

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 24 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you.