Analyst-Workforce Management
Location: Newcastle
to £29,0000pa
CL11
As well as a competitive salary and 37.5-hour week (Monday to Friday including bank holidays - 9am to 5.30pm) we offer a variety of excellent benefits including (but not limited to!):
· 25 days annual leave plus bank holiday entitlement
· A variety of Health and Wellbeing benefits
· Employee Share Purchase Plan
· Excellent Pension scheme and medical cover (family can be included at a discounted rate), access to app-based fitness classes and discounts at a range of gyms
· Employee discounts
· Three days paid leave per year for charitable work of your choice
· Excellent employee referral programme with generous bonus payments for introductions
Analyst-Workforce Management
The role of Scheduling and Real-Time Analyst is pivotal in ensuring smooth operations by creating accurate schedules, monitoring real-time performance, and making data-driven decisions to enhance productivity and customer satisfaction. The Scheduling and Real-Time Analyst is responsible for developing optimized schedules for our workforce while continuously monitoring real-time performance metrics. By leveraging data analysis and forecasting techniques, the analyst ensures that staffing levels align with operational demands, contributing to overall efficiency and cost-effectiveness.
Duties:
Triaging
Work Allocation
Task Management
Intraday Reporting
Schedule Optimization
Job qualifications:
Qualification and Skills
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
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Job posted: May 17, 2024
Expiration date: May 17, 2025