Customer Lifecycle

What you'll do

Role Purpose:
- The Product Optimization and Inlife Customer Support Engineer will lead the support of all customer engagements. The Product Optimization and Inlife Customer Support Engineer will be the entry point for any customer related engagement where support is required by operations or account/service management teams in relation to the launched products. The Product Optimization and Inlife Customer Support Engineer will work across all development streams facilitating product performance improvements and operational enhancements are incorporated into the product evolving towards the delivery of world class enterprise product solution aligned with the vision of Vodafone's connectivity Portfolio and long term technology strategy.
Key Accountabilities and Decision Ownership
- Review product/operational and vendor performance.
- Identify areas of product optimization and feed into development teams for delivery.
- Review technical documents from suppliers that underpin the solution and support delivery and operational teams to align activities to product solution.
- Ensure Vodafone Customers benefit from the latest technological advances to get the best possible customer experience and identifying opportunities for innovation of the product portfolio.
- Support overall product strategy for Connectivity services as part of system architecture & integration.

Who you are

Core Competencies, Knowledge and Experience:
- Experience in working in virtual and multinational teams, with proven record of delivering goals in matrix organizations.
- Ability to manage multiple & changing priorities and follow-up until delivered.

- Strong communication and presentation skills with proven ability to influence stakeholders at all levels of the organization.
- Relevant higher education in a related field (computer science / networking field with elements of modern SW programming)
- Must have core expertise in a good number of topics on network infrastructures enabling Systems and Tools applicable to the SDN and NFV market, especially but not limited to VMware, Cisco Viptela and Cisco Meraki

Not a perfect fit?

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

G Band:
- Discretionary yearly bonus: 10%
- Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
- Charity days: 5 days/year
- Maternity/adoption leave: 52 weeks out of which the first 13 weeks are fully paid followed by 26 weeks of half pay and 6 months - working 4 days, getting paid 5
- Paternity leave: 16 weeks fully paid
- Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
- Access to: private medical, private dental, free health assessments, share save scheme
- Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

Together we can

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