Engineer Resource Controller

Job Req ID: 24273

Posting Date: 3 May 2024

Function: Customer Service

Unit: Business

Location: Northern Command Centre, Sheffield, United Kingdom

Salary: 28,565

Job Req ID: 24273

Posting Date: 14/05/2024

Function: Customer Service

Location: Sheffield

Salary: Competitive

Contract: 12 month FTC

Why this job matters

As an Engineer Resource Controller you will ensure that the Field Engineer team is optimally matched to meet provisions, as well as fault and project demands. You will provide real time support to Field teams, Project teams and other customer facing units, ensuring they all meet their service targets. Your main responsibility will be to optimise work allocation and distribution up to 5 days out, utilising the allocations system.

What you'll be doing

• Monitor field allocation system to ensure effective deployment of field resource, working closely and collaboratively with engineers, making sure they are the best fit for the customer.
• Use the right tools and systems to identify risks and issues with resource allocation profiles, flagging to the correct control / area manager.
• Manage customer escalations on the day by utilising all resourcing solutions, including 3rd party resource.
• Continually improve control processes, managing task enablement to meet required deadlines.
• Manually build tasks to meet require appointment dates where automation is not in place, e.g. Cloud Voice.

The skills you'll need

• Problem solving, be logical and methodical.
• Experience with Microsoft Office is essential, along with good written and verbal communication.
• Previous experience as a resource controller or similar.
• Multi-tasking and working under pressure.
• Product Knowledge is desirable.

Benefits

• 22 days annual leave + bank holidays (can buy extra days)
• BT pension scheme (5% from you, 10% from BT)
• Opportunity to purchase discounted BT shares
• Private healthcare & dental insurance, health screening, healthcare cash plans, access to counselling and physiotherapy.
• Season ticket loan, discounted Virgin experience days, financial education programmes.
• Discounted BT & EE retail products.
• Access to 100s of retail discounts for things ranging from groceries, travel, fashion, entertainment and more.

About us

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.